Contact
Need more information?
Most answers are already on this site. Email us when something is not covered in FAQ, security, or a business vertical page.
Direct email
facinos@binaxpay.com
Use a clear subject and describe your question. We respond to business and product inquiries by email.
Send emailDo not send passwords, card numbers, or full payment details.
Self-service
Before you email us
Review these sections first. They cover how Facinos works, where it fits, and how we approach security.
How It Works
Understand the user journey, consent flow, payment approval, access approval, and digital receipts.
Businesses
Review how Facinos supports transport, restaurants, retail, hotels, gyms, campuses, parking, and facilities.
Security
Learn how Facinos focuses on consent, user control, encrypted approvals, device visibility, and audit records.
FAQ
Find quick answers to common questions before sending a direct email.
When should you email us?
Send a message only if you need information that is not already on the website.
- Business partnership request
- Pilot project discussion
- Transport or venue integration question
- Restaurant, retail, hotel, gym, campus, or parking inquiry
- Investor or strategic cooperation question
- Missing information from the website
Do not include sensitive personal information, payment details, passwords, or private documents in your first email.