Guest journeys

Hotels & Hospitality

Hospitality teams manage guests, bookings, room access, payments, devices, staff, incidents, and reporting.

RoomsSpaF&B

Explore Hospitality View workflow

Workspace menu

Guest Ops Live

Guests

612

Rooms

$184k

Incidents

Devices

96%

GuestsRoomsPayments

Example workflow

Book → Check-in → Spend → Insight

Best for

Hotels

Full-stack guest journeys.

Resorts

Bundles & experiences.

Serviced apartments

Extended stays.

Guest houses

Lightweight PMS hooks.

Spas

Treatments & memberships.

Hotel parking

Plate-aware billing.

Menus for this role

Each menu is designed around the tasks this user group needs to complete.

Overview

Occupancy, ADR, incidents, staffing.

What users can do here

Configure operational policies
Audit activity with immutable logs
Collaborate across shifts

Important UI elements

Workspace canvas
Inspector drawer
Export actions

Workspace screen mock

Placeholder for future product screenshots — layout reflects menu purpose only.

Overview+

Occupancy, ADR, incidents, staffing.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Guests+

Profiles, preferences, incidents.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Bookings+

OTA + direct reservations.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Rooms / Facilities+

Inventory & housekeeping sync.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Access Rules+

Elevators, spas, pools, parking.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Payments+

Incidentals & Folio.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Devices+

Locks, minibars, POS.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Staff+

Concierge & engineering.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Incidents+

Safety protocols.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Reports+

Finance & ops.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

Settings+

Branding & integrations.

What users can do

• Configure operational policies
• Audit activity with immutable logs
• Collaborate across shifts

UI elements

• Workspace canvas
• Inspector drawer
• Export actions

What this role can manage

Guest 360

Unified folio.

Smart access

Door & amenity rules.

Payments

Authorized captures.

Staff ops

Shift-ready tooling.

Incidents

Compliance workflows.

Insights

ADR & occupancy.

Example workflow

Capture booking

OTA & direct.

Check-in guest

Biometric room keys.

Authorize spend

Facinos incidentals.

Coordinate staff

Tasks & escalations.

Resolve incidents

Safety audit.

Analyze performance

Finance dashboards.

Demo metrics

Illustrative KPIs help stakeholders understand value — all numbers are simulated for this frontend demo.

612

In-house guests

Tonight.

$184k

Room revenue

Daily aggregate.

Facinos incidents

Awaiting concierge.

96%

Devices online

Locks & terminals.

Ready to explore this role?

Open the dedicated workspace shell or jump back to the full Facinos role catalog.

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