Facinos

Transport operators

Metro & Transport

Transport operators can use Facinos for stations, gates, vehicles, fares, routes, passenger lookup, devices, incidents, and live boarding.

Public transitAirport shuttlesFerry routesFleet visibility
Explore Metro & TransportView workflow

Workspace menu

Metro & Transport

Operations Healthy

Boardings

42.8k

Approval

98.7%

Devices

184

Routes

12

RoutesLive BoardingFaresDevices

Example workflow

Route → Fare → Gate pairing → Live ops

Best for

Metro operators

Heavy ridership corridors with timed services.

Bus companies

Fixed-route and flexible fleets.

Airport shuttles

Curbside boarding with fare assurance.

Tram networks

Streetcars & light rail needing lane separation.

Ferry services

Harbor crossings with vessel manifests.

School transport

Student passes tied to guardians.

Private fleets

Corporate shuttles & contracted operators.

Menus for this role

Each menu is designed around the tasks this user group needs to complete.

Overview+

Shows boardings, revenue, active routes, failed entries, device health, and live alerts.

What users can do

  • • Monitor KPIs across the network
  • • Detect anomalies & outages quickly
  • • Drill into incidents needing dispatch

UI elements

  • • Executive KPI tiles
  • • Live alert ticker
  • • Route heat indicators
Routes+

Create route lines, stops, service schedules, and route zones.

What users can do

  • • Publish schedules
  • • Manage route variants
  • • Assign fare zones

UI elements

  • • Route designer
  • • Stop sequencing table
  • • Zone overlays
Stations+

Manage stations, terminals, stops, boarding points, and service areas.

What users can do

  • • Define ingress lanes
  • • Coordinate staffing zones
  • • Sync signage

UI elements

  • • Station cards
  • • Terminal maps
  • • Capacity badges
Gates+

Assign scanner gates, lanes, access points, and entry rules.

What users can do

  • • Pair scanners
  • • Tune throughput modes
  • • Fallback QR policies

UI elements

  • • Gate roster
  • • Lane status LEDs
  • • Pairing wizard
Vehicles+

Register buses, shuttles, trams, ferries, and onboard devices.

What users can do

  • • Attach onboard cameras
  • • Track offline caches
  • • Manage manifests

UI elements

  • • Fleet registry
  • • Device heartbeat panel
  • • OTA sync logs
Fares+

Configure flat fare, zone fare, passes, discounts, tourists, students, and bundles.

What users can do

  • • Stack fare matrices
  • • Publish promotions
  • • Simulate journeys

UI elements

  • • Fare matrix builder
  • • Promo sandbox
  • • Pass catalog
Live Boarding+

Monitor passenger boarding and fare approval in real time.

What users can do

  • • Watch stream dashboards
  • • Escalate retries
  • • Annotate anomalies

UI elements

  • • Live mosaic view
  • • Retry queue
  • • Supervisor tags
Passenger Lookup+

Help passengers with denied access, failed fares, pass issues, or refunds.

What users can do

  • • Trace rider attempts
  • • Issue goodwill overrides
  • • Attach notes

UI elements

  • • Search palette
  • • Timeline replay
  • • Case binder
Devices+

Monitor vehicle cameras, gates, terminals, and offline buffering.

What users can do

  • • Rotate certificates
  • • Push configs
  • • Schedule maintenance

UI elements

  • • Device inventory
  • • Firmware states
  • • Ticket integrations
Drivers / Staff+

Assign drivers, gate agents, dispatchers, and route supervisors.

What users can do

  • • Grant scoped roles
  • • Track certifications
  • • Broadcast notices

UI elements

  • • Roster planner
  • • Shift calendar
  • • Training tracker
Incidents+

Review failed recognition, duplicate tries, unpaid fares, denied access, suspicious patterns.

What users can do

  • • Classify severity
  • • Attach evidence
  • • Close out QA loops

UI elements

  • • Incident inbox
  • • Evidence locker
  • • Resolution SLA charts
Reports+

Passenger volume, route performance, revenue, peaks, failure analytics.

What users can do

  • • Schedule exports
  • • Share dashboards
  • • Compare corridors

UI elements

  • • BI-ready datasets
  • • Saved views
  • • CSV/API hooks
Settings+

Configure transport rules, receipt branding, fare policy, notifications.

What users can do

  • • Tune jurisdiction defaults
  • • Brand receipts
  • • Webhook endpoints

UI elements

  • • Policy console
  • • Branding studio
  • • Integration registry

What this role can manage

Fare rules

Zones, bundles, concessions, tourists.

Live boarding

Operations-grade telemetry.

Device health

Fleet-wide uptime intelligence.

Incident review

Evidence-rich QA workflows.

Route reports

Finance & ops storytelling.

Passenger support

Lookup tied to immutable logs.

Example workflow

1

Create route

Define stops, zones, and schedules.

2

Add stations & gates

Pair hardware & ingress logic.

3

Configure fares

Publish matrices & discounts.

4

Pair devices

Commission cameras & caches.

5

Monitor live boarding

Supervise approvals & retries.

6

Review reports & incidents

Improve reliability continuously.

Demo metrics

Illustrative KPIs help stakeholders understand value — all numbers are simulated for this frontend demo.

42,810

Daily boardings

Across active corridors.

98.7%

Approval rate

Successful fare validations.

184

Active devices

Cameras & terminals online.

12

Active routes

Scheduled services publishing fares.

Ready to explore this role?

Open the dedicated workspace shell or jump back to the full Facinos role catalog.

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